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  1. #1
    Join Date
    Feb 2008
    Posts
    7

    Default Very Fustrated Please help/advise-

    I hope this is the right thread for this. I am new and a little lost but trying to learn quick.

    I just downloaded the trial version of Scrapbook Max. I made 3 templates so far using some of the freebies found in this community. *Huge thanks for those BTW I love them!*

    Anyhow, I am having alot of problems with the trial version. First off, it is so slow, and it freezes my pc when I use it most of the time. It can take me over a 1/2 hour to get it to run enough to use it. Also often when I start the program I get a notice that my virtual memory is low. I am not computer litterate, so I am not sure what that means. I can only guess the program is using up to many resources? Even though it is the only program running?

    My second problem is that I just made a template. I want to use it on my website. I created it. Saved it as a template, and exported it. However when I open it in another program, such as paint, part of the template is cut off. I have tried to resave it in another size, but still nothing fixes this so that the whole template saves for me to use out of the scrapbook max.

    The third issue I ran into today is that it said I am out of memory. Why is that? I have only saved and created 3 templates.

    I really love the program, but with all the bugs, I am not sure I want to buy the full version if it is going to be so difficult and full of glitches.

    Am I just doing things wrong here? I hope it is user error, because I would love to figure it all out and be able to use this great program smoothly. I have so many pictures to use and scrapbook, and big plans on making books for family.

    Please any advice would be appreciated greatly!

    Here is the template that is getting cut off, I hope you can view it. Not sure if photobucket images will show up here?

    Thanks in advance,
    ~Kahhrma

  2. #2
    Join Date
    Nov 2007
    Location
    Kansas City, Mo
    Posts
    344

    Default

    I'm not the most computer savvy myself, but I know I love the program and don't have any issues with it, get the virtual memory thing too once in a while. I'm sure someone who knows the ins/outs more will be along soon...Desmond? But welcome to the family, I'll know you'll love it!


    My buddies are OnieRN, Winnie49, Granny

  3. #3
    Join Date
    Feb 2008
    Posts
    7

    Default thanks

    Thank you. I hope someone can help me to. I can't seem to open page two of the template I started to match the one posted above. I have been waiting over 1/2 hour now, and page two still will not load. I have closed the program (I have to Control/Alt/Del to do so) a few times, and each time, page #2 just will not load. *sniffle* I am so excited to keep going with this program, but I am halted in my tracks here. What makes it harder is that I am so uneducated when it comes to glitches of the pc.

  4. #4
    Join Date
    Nov 2006
    Location
    Portsmouth, UK
    Posts
    4,688

    Default

    graphics use an awful amount of memory on your pc

    it will depend on you processor speed, memory size and whether you have a grahics card to what speed your programs will run

    but it may help to check what your virtual memory is set too

    your virtual memory is either set by who ever installed your pc software or 'managed' by windows

    if you go into your start menu > settings > control panel > system > advanced > performance > settings >

    check which box is checked here, i have mine set to 'let windows choose what's best for my computer' this way windows sorts out the space and can up the space when needed

    hope that helps

    fiona xx

    hopefully a real teccy minded genius will come along in a bit and help you more



    An Exclusive Scrapbook Max designer
    :
    Check out my store
    Here


    "If you look around and think the world is missing something, it is probably the gift you were supposed to be bringing."

  5. #5
    Join Date
    Feb 2008
    Posts
    7

    Default Thanks again

    Thank you Angelswithin. Your directions were easy to follow, even for someone as illiterate on the pc as me. However, my settings were already set for windows to choose. So what should I try next?

    I still can't even open the program and work on my second page. I have to still Cntr/alt/del to close the program. I still can't save the page I made and have it save the whole page. It cuts off the far right side of the picture/template. I love what I created. I want very much to make a matching page, then upload and post them on my website. I am sure this program is supposed to run even with an average pc right? *hopes*

    I really don't want to give up using this program, and I would like to get the trial to work, so I can upgrade to the full version. But I don't want to spend the $$ if even the trail won't work for me.

    Any other ideas for me to try.
    Thanks so much for the advice given. I really, really appretiate it!
    ~Kahhrma

  6. #6
    Join Date
    Nov 2006
    Location
    Portsmouth, UK
    Posts
    4,688

    Default

    can you tell me what you ram & processor speed you have and which windows package you have (xp, 2000 etc)

    go to start > settings > control panel > system > general

    the bottom lines before the button 'support information' has this info

    and my clever computer geek son will be able to help you once i give him this info



    An Exclusive Scrapbook Max designer
    :
    Check out my store
    Here


    "If you look around and think the world is missing something, it is probably the gift you were supposed to be bringing."

  7. #7
    Join Date
    Mar 2006
    Location
    California
    Posts
    6,406

    Default

    Hello Kahhrma, welcome to the forum.

    In order to get the most of a graphics program, like Max, you need around 2 gigs of memory. Also, a large hard disk in order to utilize virtual memory. If you have someone who knows computer, have them increase the catch area of the hard disk.

    Here is something that will help also. Turn off the printer if you're not using it. It uses a lot of resources. Eliminate all the icons from your desktop. They take up a lot of memory, and the icons are in the Start program anyway. Don't have more than one program open if you don't have a lot of memory. And most important of all... Tell your husband to stop being a cheap goat and to get you a better computer!!!

    Hope this helps!



    ps: Just remember... Don't save all the downloads into the program's directory. They take up memory when the program is running. Save them to a directory in "My Documents". The more files you have in the program's directory, the more memory it uses to keep them available at start up!
    Last edited by Granny; 02-18-2008 at 12:09 PM.


    Marion , Steve, Moonbeam, Ladybug, Wolvsie, Fourfoxes, Vanessa, PinkLollipop and Winnie49 are my buddies!!!

    Please visit my Max Store


  8. #8
    Join Date
    Mar 2006
    Location
    California
    Posts
    6,406

    Default

    Oh, yeah, and... The opinions expressed here at the opinions of the individual posters and do not reflect the sentiments of the developers.

    Don't go blaming Indigo Software, just cause we're a bunch of nuts in this forum!



    Marion , Steve, Moonbeam, Ladybug, Wolvsie, Fourfoxes, Vanessa, PinkLollipop and Winnie49 are my buddies!!!

    Please visit my Max Store


  9. #9
    Join Date
    Nov 2007
    Location
    Kansas City, Mo
    Posts
    344

    Default

    Nuts, I thought we were fruits...I would like to be a banana please.. I'm peeling out of here, Hee Hee!


    My buddies are OnieRN, Winnie49, Granny

  10. #10
    Join Date
    Feb 2008
    Posts
    7

    Default thanks

    Well I will go and try to get rid of my icons first. I do have alot up on the desktop. I know how to do that at least.

    Then I will poke hubby and BEGGGGGG for him to change the internet to the 'newer pc'. Then I will have to see if it works better on that one.

    Not sure how to save my items to documents instead of in the programs memory, but if I can get the program to work, I will try to figure that out.

    All of you here have been so much help. If anyone has anymore ideas let me know

    Anyone know why my template is not being saved whole? Any way I can save it so that the whole thing shows up, not just the left hand side of it?

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