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Thread: Help again

  1. #1
    Join Date
    Oct 2006
    Location
    Granbury, Texas
    Posts
    660

    Default Help again

    I just bought the stapled frames and down loaded them twice but cant get them to install. any one have this problem. and what did you do.

  2. #2
    Join Date
    Oct 2006
    Location
    Granbury, Texas
    Posts
    660

    Default

    Help anyone scrapbook people. I e-mailed you but there has been no reply. Help Anna

  3. #3
    Join Date
    Oct 2006
    Location
    Granbury, Texas
    Posts
    660

    Default

    I did get your private message thank you for the help.I sent you a reply

  4. #4
    Join Date
    Jan 2006
    Posts
    937

    Default

    Hello,

    Is there still a problem with the frames file? Please let me know!

    As well, please note that our office hours are 9:00am - 5:00pm Central Standard Time, M-F. We do occasionally check in after hours, but if you're not receiving a timely response outside those hours, please understand we're not ignoring you! We're probably sleeping.

    Desmond.

  5. #5
    Join Date
    Oct 2006
    Location
    Granbury, Texas
    Posts
    660

    Default

    Sorry for not getting back lots of flooding here. I have sent them another e-mail. And down loaded it twice still will not install.

  6. #6
    Join Date
    Jan 2006
    Posts
    937

    Default

    Hello,

    I have tested the file (FST_Stapled_Photo_Frames.smb) on our server -- I was able to download and install it without issue.

    It is possible the file is becoming corrupted when you download (Somewhere between our servers and your comptuer). You might have better luck downloading from an alternate location. Please send me a PM, or email support [at] scrapbookmax [dot] com with your order ID, or email address (any information we can use to look up your order) and we'll get you an alternate link.

    Thanks for your patience!
    Desmond.

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