Some unanswered questions- help required

[TerryW]

Verleen,
You commented that -

Here is what Windows Explorer shows:

My Documents\Scrapbook MAX!\Templates - 1 template (Knzus). However, when I go into the SBM program, there are 136 templates that come up.

When you are viewing this folder with Explorer, check to see that at the bottom of the 'Open' dialogue box you are viewing 'ALL FILES' (where it says open files of type) not just '.smt', '.jpg's or '.png' etc. If you have 1 file that is say '.png' and the rest are '.smt' AND the dialogue box is set to show files of type '.png', you will only see one file when in actual fact the folder contains 1x '.png' file and 135x '.smt' files.

If I have jumped in not fully understanding please forgive me. Hope you get this sorted v.soon.

Kindest regards,
Terry.

[TerryW]

SEE WHAT HAPPENS WHEN HALF WAY THROUGH WRITING A POST YOU GO TO MAKE COFFEE AND GET SIDETRACKED, YOU END UP SENDING A TOTALLY USELESS MESSAGE. Sorry Verleen/Desmond, I should have checked new postings before continuing and posting - Terry.

[Marion]

I'm beginning to think that the SBM people do not know what the problem is. They are avoiding me. Or trying to figure it out without letting me know that they are. I sent a message to the store contact and they haven't responded either. Communication is a wonderful thing when it is used.

Not really fair to Desmond and the staff Verleen, seems to me that they are bending over backwards trying to help you, but it is hard to see what is on someone elses computer.

Marion

[Verleen]

Marion, I asked the question that wasn't answered on 4/10 in another thread and didn't get a response. I emailed to the store location and still don't have a response. So what am I to think? Today, Desmond, bless his heart, replied to the question and the problem is resolved. I've found my files. Now, I'm sorry if I offended you. I was just looking for answers. You can whip me if you'd like... I can't run away.....power wheelchair bound. I've also got the flu now for over a week, along with a sinus infection. Perhaps this has made me lose my patience.....lol. After 4 days, it just didn't appear anyone was "bending over backwards". I was only looking for a helpful reply. Again, sorry if I irritated you. I didn't mean to.