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  1. #1
    Join Date
    Oct 2006
    Location
    Saskatchewan, Canada
    Posts
    51

    Default Can't download purchased software

    Hello All:

    I am very new here. Last night I purchased Scrapbook Max but didn't complete the download.

    This morning I went to complete the download but can't get onto it. When I click the link I received in Email, I get the following meassge:

    The use of the download link you are trying to access has been exceeded.

    Does anyone have a solution. I did email support@scrapbookmax.com, but since it is Saturday I don't know if I will get a reply. I really wanted to get started with the software this weekend.

    Thanks.

    Sambrook

  2. #2
    Join Date
    Jul 2006
    Posts
    29

    Default

    Sounds like a Techie question to me, hopefully someone will get back to you soon. I hope you can get it sorted.

  3. #3
    Join Date
    Oct 2006
    Location
    Saskatchewan, Canada
    Posts
    51

    Default Great customer service

    Well, I finally got ScrapbookMax downloaded yesterday. Thanks to the great customer service of ScrapbookMax.

    As I am on dial up, I was having problems downloading all of it at one time. The site we download from only allows you two tries before it deletes the link.

    Thanks to customer service for working with me and I managed to download the software.

  4. #4
    Join Date
    Feb 2006
    Posts
    91

    Default

    Glad they were able to help you sort the problem out!!

    YAY!!! Now you can go crazy creating things!!!

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