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  1. #1
    Join Date
    Feb 2011
    Location
    Klerksdorp, Northwest Province, South Africa
    Posts
    6

    Default How to get back my kits after my computer crashed

    Hi
    I hope someone will be able to help me. After my computer crashed I was able to re-install my Scrapbook Max 2.0 program and three expansion packs, but there are still 24 packs and kits that I have lost. Cleverbridge cannot help me as these three packs are the only ones they can trace on my account. I noticed on my credit card statements, however, that my other purchases were paid for to Indigo Rose. How do I contact them to try and retrieve those packs? I am really desperate. All my lovely projects of my two little grandsons are also gone.
    Ina

  2. #2
    Join Date
    Nov 2006
    Location
    Charlotte, NC
    Posts
    3,524

    Default

    Very sorry to hear of your misfortune with the computer crash! We all have experiences to share..I'm sure!

    Sounds like some of these expansion packs may be older..thus Indigo Rose...If you go to your INBOX above and send an email to Karin ...she is the administrator...she will hopefully be able to help you with the remaining packs.. Let her know what has happened and give her another email that she can send you the links if still available!

    That is a start...going to a computer whiz kid might help you retrieve some information off the hard drive...my problem too..going tomorrow to the Techno whiz kid! LOL.. but fortunate for me..most of my stuff was backed up by my external drive.

    Best of luck!
    donna

  3. #3
    Join Date
    Feb 2011
    Location
    Klerksdorp, Northwest Province, South Africa
    Posts
    6

    Default

    Thanks, Donna, I'll try that. Yes, I learned the hard way - the program and three packs I was able to retrieve are now on external hard drive AND dvd!

  4. #4
    Join Date
    Jan 2006
    Posts
    1,587

    Default

    Hello!

    Please send me an email at support [at] scrapbookmax [dot] com - if possible, please provide order numbers. I will see what I can do to help. Thanks!

    P.S. Just for your information, Cleverbridge handles our sales for our software and expansion mega packs. Purchases of our individual Kits and Templates (in the Digital Scrapbooking Kit and Template Store) are not processed through Cleverbridge - that's what they will not have a record of your kit and template sales.


    (Thanks to Donna Thomas (autisticwonder) for the great blinkie!)
    Click here to grab your own Scrapbook MAX! banners and blinkies (scroll down to "Banners")

  5. #5
    Join Date
    Feb 2011
    Location
    Klerksdorp, Northwest Province, South Africa
    Posts
    6

    Default

    Thanks, Karen, will do so immediately.

  6. #6
    Join Date
    Jun 2010
    Posts
    14

    Default

    I have a question that is related to this same topic. My computer crashed a few days before Christmas. Surprise! I got a much needed new laptop from MR. C! Anyway, we removed the hard drive from my old laptop and put it in an external hard drive. I then transfered all my files and programs to my new laptop. Everything has transfered and works except for ScrapbookMax. I keep getting an error that it is not responding. Any idea's on how to resolve this?

  7. #7
    Join Date
    Nov 2006
    Location
    Charlotte, NC
    Posts
    3,524

    Default

    Assuming you used your exe. file for SBM of course to start up the new laptop...or disk to upload to new laptop

    SBM usually comes with a few items when you first install it...check that they are working and see if error message
    comes up..If error message comes up when opening SBM...then UNINSTALL it and then REINSTALL..sometimes putting lots of new items on a new laptop causes heartache to the processor.. Too much work..

    Once you reinstall Max..and sure it is functional...then upgrade to newest version by opening MAX and going to top bar
    and click on help...select update..

    Once that is done..then check to see where the new files you uploaded to Max are...Be sure they are in the new file location..sometimes clicking on all the templates and smb files helps to install all the items better..Max is not sure where locations are..thus an error...

    Not sure how you would know everything transferred if Max is not functioning..

    Give that a try and give more information if that doesn't resolve!

    GOOD LUCK!
    donna

  8. #8
    Join Date
    Jun 2010
    Posts
    14

    Default

    Thanks Donna, I just transferred from the old hard drive. What I meant by all other files transferred OK, was that all my pdf, excell, favorites, etc. transferred fine.

    If I reinstall sbm from the disk then won't I loose all my albums? I was hoping if I transferred directly from the old hard drive that all my albums and new embellishments, papers, templates, etc would transfer too. It sounds like I am going to have to start from scratch, is that right?

    I appreciate your help!

  9. #9
    Join Date
    Mar 2009
    Location
    Texas
    Posts
    3,295

    Default

    Once you get SBM on the New Laptop, you should be able to transfer (Copy and Paste) all your Albums and Stuff over.

    Which SBM program do you have 1 0r 2? If you have SBM 2 all your Stuff (papers, Elements, and such should be in your documents on the hard drive your transfering from)





  10. #10
    Join Date
    Jun 2010
    Posts
    14

    Default

    SMB 2.

    That is what I was hoping would happen. I just "copied" from the external hard drive and then tried to "paste" it onto the desktop. But it isn't working. I would be bummed if I lose the papers/embellishments/etc, but I will cry real tears if I loose all my albums!

    Quote Originally Posted by Kimmyann View Post
    Once you get SBM on the New Laptop, you should be able to transfer (Copy and Paste) all your Albums and Stuff over.

    Which SBM program do you have 1 0r 2? If you have SBM 2 all your Stuff (papers, Elements, and such should be in your documents on the hard drive your transfering from)

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