I got an email to purchase a Pets Expansion pack for $14.95...so I bought it. After downloading it wants to "reinstall" because it says it couldnt find the full version so therefore the download was aborted and the expansion pack was not imported into my SBM program. Since it was a purchase, I looked under my "completed orders" and its not there either. Starting to get tired of all this uninstalling and reinstalling. Ive spent nearly $100 this week alone trying to build up my kits library...Any ideas??