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  1. #1
    Join Date
    Apr 2012
    Posts
    97

    Default blinking problem

    Hello,
    I have been told by McAfee that the blinking problem is due to the real time scanning having detected some infections or malware in the Scrap Max program. I am only relaying what I have been told.
    Thanks to all for your helpfulness.
    Judifa

  2. #2
    Join Date
    Aug 2007
    Location
    Arkansas, USA
    Posts
    593

    Default

    Thank you so much for keeping us up to date.

  3. #3
    Join Date
    Jan 2006
    Posts
    1,582

    Default

    Hello,

    That is not at all correct - Scrapbook MAX! does not contain any viruses of malware.

    According to a small number of users, McAfee's real time scanning is interfering with the functioning of Scrapbook MAX! on their systems (causing a "blinking" effect when they select an embellishment or other object to add to their page). The "blinking" problem is not within Scrapbook MAX! and it is not happening for all users who are using McAfee.

    We have heard from less than a dozen users who are having this issue, while Scrapbook MAX! has had tens of thousands of installs without a reported problem.

    I am sorry if you are one of the users affected, but since it is not an issue with our software, we can not make any changes. The options are to disable the real time scanning, switch to another anti-virus program that works without issue on your system, or try using the "drag and drop" method which seems to work for the small group of users having the blinking problem.

    Karin
    Last edited by Karin; 12-05-2012 at 08:08 AM.


    (Thanks to Donna Thomas (autisticwonder) for the great blinkie!)
    Click here to grab your own Scrapbook MAX! banners and blinkies (scroll down to "Banners")

  4. #4
    Join Date
    Jan 2006
    Posts
    530

    Default

    Karin is 100% correct. Perhaps *you* have a virus on your computer, but it absolutely did not come from Scrapbook MAX!. There is zero chance of that. We are an extremely well respected company and Scrapbook MAX! is installed on tens of thousands of computers without incident.

    I'm very sorry that you are having trouble Judifa, and perhaps you do need to have your computer looked at - but please don't spread misinformation like that. It is not true.

    While we will continue to see if there is anything we can do about the 'blinking' you are experiencing, in the end it is McAfee that is causing the problem on your computer. It hooks into the Windows subsystem and changes it fundamentally. For some reason on a handful of systems only this shows up as a blinking of the file select dialogs. It would not be limited to Scrapbook MAX! either - you can do a Google search and see what other people think of McAfee's software. I do not know that we can ever fix this, as McAfee has caused it. Not us.

    At this point I would recommend you follow Karin's solutions. Another good choice would be to pick a different anti-virus program. Look online for reviews of what people think are etter, cheaper (even free) choices that won't have this problem like Microsoft's free antivirus product, AVG or many others.

    Thanks,
    Scrapbook MAX!
    Scrapbook MAX! 2.0 is here!. It's simply better digital scrapbooking software!

  5. #5
    Join Date
    Feb 2007
    Location
    Newport News, VA
    Posts
    810

    Default

    I also just started having a problem with "blinking" when I open the extra folders in SBM. I thought it was because I moved some of these items into a different drive on my computer. Now that I think about it, it did start once I had a problem with McAfee. I will have to look into it. Thanks for the info.

  6. #6
    Join Date
    Apr 2012
    Posts
    97

    Default

    My apologies to Scrapbook Max. The post was not intended as misinformation. As I stated, I am only relating what I was told by McAfee. That was not my opinion.
    I have already thought of switching to another anti-virus program. Thank you for your information and suggestions.
    Thank you and have a nice day.
    Judifa
    Last edited by judifa; 12-05-2012 at 10:02 AM.

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