blinking problem

[judifa]

Hello,
I have been told by McAfee that the blinking problem is due to the real time scanning having detected some infections or malware in the Scrap Max program. I am only relaying what I have been told.
Thanks to all for your helpfulness.
Judifa

[juliescraps]

Thank you so much for keeping us up to date.

[Karin]

Hello,

That is not at all correct - Scrapbook MAX! does not contain any viruses of malware.

According to a small number of users, McAfee's real time scanning is interfering with the functioning of Scrapbook MAX! on their systems (causing a "blinking" effect when they select an embellishment or other object to add to their page). The "blinking" problem is not within Scrapbook MAX! and it is not happening for all users who are using McAfee.

We have heard from less than a dozen users who are having this issue, while Scrapbook MAX! has had tens of thousands of installs without a reported problem.

I am sorry if you are one of the users affected, but since it is not an issue with our software, we can not make any changes. The options are to disable the real time scanning, switch to another anti-virus program that works without issue on your system, or try using the "drag and drop" method which seems to work for the small group of users having the blinking problem.

Karin

[Scrapbook MAX!]

Karin is 100% correct. Perhaps *you* have a virus on your computer, but it absolutely did not come from Scrapbook MAX!. There is zero chance of that. We are an extremely well respected company and Scrapbook MAX! is installed on tens of thousands of computers without incident.

I'm very sorry that you are having trouble Judifa, and perhaps you do need to have your computer looked at - but please don't spread misinformation like that. It is not true.

While we will continue to see if there is anything we can do about the 'blinking' you are experiencing, in the end it is McAfee that is causing the problem on your computer. It hooks into the Windows subsystem and changes it fundamentally. For some reason on a handful of systems only this shows up as a blinking of the file select dialogs. It would not be limited to Scrapbook MAX! either - you can do a Google search and see what other people think of McAfee's software. I do not know that we can ever fix this, as McAfee has caused it. Not us.

At this point I would recommend you follow Karin's solutions. Another good choice would be to pick a different anti-virus program. Look online for reviews of what people think are etter, cheaper (even free) choices that won't have this problem like Microsoft's free antivirus product, AVG or many others.

Thanks,
Scrapbook MAX!

[Letha]

I also just started having a problem with "blinking" when I open the extra folders in SBM. I thought it was because I moved some of these items into a different drive on my computer. Now that I think about it, it did start once I had a problem with McAfee. I will have to look into it. Thanks for the info.

[judifa]

My apologies to Scrapbook Max. The post was not intended as misinformation. As I stated, I am only relating what I was told by McAfee. That was not my opinion.
I have already thought of switching to another anti-virus program. Thank you for your information and suggestions.
Thank you and have a nice day.
Judifa