I just purchased a couple of products just like I always do. Got my confirmation e mail with the download links. Have proof of payment...but I get an error message when I try to download the files. It tells me something went wrong and to try again. Several tries later....a call to Cleverbridge telling me they can't answer my question, and now signing up for this forum and not being able to speak to a customer service rep has me a bit on edge. I need an answer as quickly as possible as to WHY I am not able to download these files....nothing was out of the ordinary and I've purchased many kits and templates before and never had this issue...HELP!