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  1. #1
    Join Date
    Nov 2011
    Location
    Australia
    Posts
    2,076

    Default not a valid scrapbook max file??

    Can someone please tell me why i keep getting this please, not on all kits I download, but on a few? I download them then they usually go into SBM automatically, but just in the last few days it tells me it is not a valid scrapbook max file and it won't import it in.


    PLEASE SOMEONE HELP, IT'S REALLY ANNOYING ME!

  2. #2
    Join Date
    Jun 2007
    Location
    Nelson - New Zealand
    Posts
    2,062

    Default

    You will have to look at the file extension. Scrapbook Max can only read: png, jpeg
    Kind wishes from Carena
    Scrapbook Max Digital Designer
    Visit me in the store Here also grab my blinkie if you wish.

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  3. #3
    Join Date
    Nov 2011
    Location
    Australia
    Posts
    2,076

    Default

    Sorry carena i don't understand that. They are proper kits that others seem to downlaod fine, but I am having difficulty and it's not all kits just some!

  4. #4
    Join Date
    Nov 2011
    Location
    Australia
    Posts
    2,076

    Default

    Actually, I just downloaded - again another kit, that didn't work yesterday, but it did just then, I think it has something to do with not all the file being downloaded IE; this kit was 9mb, but yesterday when i tried downloading it it only downloaded 3mb..soooo dunno lol

  5. #5
    Join Date
    Aug 2007
    Location
    Arkansas, USA
    Posts
    593

    Default

    I've had trouble with downloading kits before and Gracie would send me a different link to my email and those would download just fine. I don't know what the difference was but the links Gracie sent me always worked. So I would try emailing her. gracie@scrapbookmax(dot)com

  6. #6
    Join Date
    Nov 2011
    Location
    Australia
    Posts
    2,076

    Default

    Thank you for that Julie! I might have to give that a go.

  7. #7
    Join Date
    Jan 2006
    Posts
    1,553

    Default

    Hello!

    Are these kits from the Scrapbook MAX! kit and template store (.smb files - so, kits whose file name ends with .smb?) or are they from another site?

    You can certainly email support [at] scrapbookmax [dot] come if you continue to have problems - please be sure to include your order number and the exact error message you are getting in your email - thanks!


    (Thanks to Donna Thomas (autisticwonder) for the great blinkie!)
    Click here to grab your own Scrapbook MAX! banners and blinkies (scroll down to "Banners")

  8. #8
    Join Date
    Nov 2011
    Location
    Australia
    Posts
    2,076

    Default

    yes they are smb files Karin.

    I emailed support and its all good now thank you.

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