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  1. #1
    Join Date
    Nov 2011
    Posts
    1

    Default how to convert file format so i can actually use the product i purchased

    Hello, I recently purchased a couple of kits from this website. I do not have their program, I am using Photoshop Elements instead. I read their "read before buying" tiny hidden sidenote, and saw that it claims that you can change the file type to .zip and use the kits with other programs. I tried to do this by changing the name as directed, but the file type remains the same, so I cannot access the 5 kits I bought. I tried to email their technical support address for problems with orders but, even after sending them the entire copy of order confirmation, they are denying that I ordered anything from them. Their return policy seems to be non-existant, so I am hoping that some other user on this forum has experienced and resolved this issue. I am extremely frustrated here and feel like I have been lied to and cheated out of my money. I just want to use the products I paid for! Is that really asking too much?? It would seem so. So please, if anyone has ANY answers, I would be so grateful. Thanks so much!

  2. #2
    Join Date
    Aug 2008
    Location
    Paris,Ontario,Canada
    Posts
    1,384

    Default

    ksims22
    I have 7-zip, so i just right click on the sbm file click on 7-zip then click on extract file. Hope this helps.
    Val

    My friends are Smile, Kimmyann ,Marshalynn, wolvsie35 and Nicole
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    http://i590.photobucket.com/albums/ss345/ValerieElaine_photos/sbm%20layouts/SBM--March-2012-000-Page-1-1.gif

  3. #3
    Join Date
    Dec 2006
    Location
    country vic Australia
    Posts
    28

    Default

    Download the free trial version of scrapbookmax.
    Extract your purchases into it then, and play away.

  4. #4
    Join Date
    Jan 2006
    Posts
    1,542

    Default

    Hello ksims22!

    Sorry that you are having trouble. It sounds like you may have contacted our software reseller with your question (they actually don't handle our digital kit and template sales, just our software sales). That would explain why they weren't able to track down your order. For store support in the future, please contact support [at] scrapbookmax [dot] com

    As stated on our store home page, the files sold there are designed to import into Scrapbook MAX! software. However, you can change the file extensions to .zip and then use the images in the .zip files in other scrapbooking programs.

    Can you tell me the steps you are taking to change your .smb to files to .zip? Are you getting an error message of any kind? You should just be able to right-click and choose Rename, then highlight and rename the ".smb" part to ".zip" After that, you can extract images as you would from any .zip file.

    Hope that helps - let us know!


    (Thanks to Donna Thomas (autisticwonder) for the great blinkie!)
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  5. #5
    Join Date
    Feb 2012
    Location
    Nelson Bay , NSW Australia
    Posts
    485

    Default

    I have found if you have windows 7 you can click and choose extract. Windows & makes it so easy.
    Last edited by Wendy M; 04-01-2012 at 03:42 PM.

  6. #6
    Join Date
    Jun 2012
    Posts
    1

    Default

    Your warning about this type of file should be a little more visual, and not make it sound like it is a simple thing to do. Seems a bit like false advertising. I just downloaded one of your kits and now I can't use it. I have tried all the suggestions here and still can't open this file. I now feel just like the original poster, in that I just wasted my money.

    Right click, rename...only allows you to change the name of file, not file type. Right click, does not have an option for extract for this type of file.

    Not happy right now with this at all.

  7. #7
    Join Date
    Jun 2007
    Location
    Nelson - New Zealand
    Posts
    2,061

    Default

    Quote Originally Posted by Karin View Post
    Hello ksims22!

    Sorry that you are having trouble. It sounds like you may have contacted our software reseller with your question (they actually don't handle our digital kit and template sales, just our software sales). That would explain why they weren't able to track down your order. For store support in the future, please contact support [at] scrapbookmax [dot] com

    As stated on our store home page, the files sold there are designed to import into Scrapbook MAX! software. However, you can change the file extensions to .zip and then use the images in the .zip files in other scrapbooking programs.

    Can you tell me the steps you are taking to change your .smb to files to .zip? Are you getting an error message of any kind? You should just be able to right-click and choose Rename, then highlight and rename the ".smb" part to ".zip" After that, you can extract images as you would from any .zip file.

    Hope that helps - let us know!
    Great Karin - Thanks for this information. Changing the extension works a dream. Just done it on the MAC for the June Groove Challenge as Caitlyn is on the PC right now. Grrrrrrh that's kids for you. LOL.

    Just a simple click and rename the extension to .zip rather than .smt

    This is really helpful as I'm not very often on my PC which I swear is on it's last legs anyway. Last time I got it repaired I was lucky.
    Kind wishes from Carena
    Scrapbook Max Digital Designer
    Visit me in the store Here also grab my blinkie if you wish.

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