I'm sorry you are having this problem and that no-one has been able to help you so far. I had an issue with my pc yesterday so I am only just back up, or I would have called in earlier just so that you know we are listening!
I have not had this trouble myself, but perhaps someone in the know will pop in and offer some ideas.
Blessings - FS xx
Courage doesn't always roar. Sometimes courage is the little voice at the end of the day that says I will try again tomorrow.
I walk on a rainbow trail
I walk on a trail of song
And all around me is beauty ~ Navajo Song