Trouble installing to 2nd computer

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • praise2him
    Member
    • Aug 2008
    • 51

    Trouble installing to 2nd computer

    Hello--have been having problems installing SM 2 to a 2nd computer using a backup disk. When I insert disk into computer it opens up and I can see the files, but there is no installer or anything. Not sure if there is something I am overlooking or what.
  • praise2him
    Member
    • Aug 2008
    • 51

    #2
    Can someone please help me with this or direct me to someone that can?

    Comment

    • Karin
      Moderator
      • Jan 2006
      • 1831

      #3
      Hello!

      Are you using a back up disk that you purchased, or one you made yourself? Can you tell me which files you see when you insert the disk? Thanks!

      Comment

      • praise2him
        Member
        • Aug 2008
        • 51

        #4
        [B]Hi Karin and thanks for your reply. I think that in the process of trying to send you a copy of what files were on disk I may have messed something up. Also I am wondering, if I am trying to make a back up disk on a computer running XP and install it on one running Windows 7, would that make a difference? Could you please send me directions on how to make another back up disk?

        Thank you

        Comment

        • Karin
          Moderator
          • Jan 2006
          • 1831

          #5
          Hello!

          So that I can best assist you, can you please send me a quick email at support [at] scrapbookmax [dot] com with your order number or invoice? Thanks!

          Karin

          Comment

          • praise2him
            Member
            • Aug 2008
            • 51

            #6
            Thanks Karin--just sent the info you requested.

            Comment

            Working...
            X