Trouble installing to 2nd computer

[praise2him]

Hello--have been having problems installing SM 2 to a 2nd computer using a backup disk. When I insert disk into computer it opens up and I can see the files, but there is no installer or anything. Not sure if there is something I am overlooking or what.

[praise2him]

Can someone please help me with this or direct me to someone that can?

[Karin]

Hello!

Are you using a back up disk that you purchased, or one you made yourself? Can you tell me which files you see when you insert the disk? Thanks!

[praise2him]

[B]Hi Karin and thanks for your reply. I think that in the process of trying to send you a copy of what files were on disk I may have messed something up. Also I am wondering, if I am trying to make a back up disk on a computer running XP and install it on one running Windows 7, would that make a difference? Could you please send me directions on how to make another back up disk?

Thank you

[Karin]

Hello!

So that I can best assist you, can you please send me a quick email at support [at] scrapbookmax [dot] com with your order number or invoice? Thanks!

Karin

[praise2him]

Thanks Karin--just sent the info you requested.