I have not been more frustrated with a program in my life. The website is difficult to navigate and not that I have Scrapbook MAX 2.0 on my computer (which I was SO excited about) NONE of the additional expansion packs that I paid for and downloaded on my computer show up, yet the download process says they're there. It really needs some work. I'm so disappointed since my mom uses it often and makes beautiful books (with mostly the expansions) but her's is way old so I'm not sure what changed, but something obviously has. While I would recommend her program that she uses to somebody else, I would NEVER recommend this one to anybody else until it becomes easier to use. While trying for technical support it was still difficult to get the information needed, why not provide a simple phone number?!