Program shuts down when I try to import a background paper

[scrapgrandma]

Can anyone help me? There's obviously no such thing with Scrapbook Max as customer support or technical support. Suddenly, every time I try to get a background paper from my own files on my computer, I get an error message and the program shuts down. Anyone have an answer? I'm desperate.

[workingjo3]

I just applied an update and I am having a simular problem trying to add a photo. I get this error message. Problem Event Name: APPCRASH
Application Name: Scrapbook MAX!.exe
Application Version: 2.0.5.0
Application Timestamp: 4c161ee0
Fault Module Name: StackHash_31de
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 31de
Additional Information 2: cc404ed5868b97212aae8455fd2df137
Additional Information 3: d82a
Additional Information 4: d35845979028668e4ad7ffbe119a1cb0

Jo

[workingjo3]

I should add, that the update took me to version 2.0.5.0. Before the update it worked fine. I am running SBM2 on Windows Vista.
Jo

[workingjo3]

To Scrapgrandma, someone will will post a solution during business hours. SBM has great tech support. I think its just a glitch with the last update.
Jo

[scrapgrandma]

Thanks. I had just gotten that update, too. But someone needs to tell us how to fix it.

[workingjo3]

Ok, open SBM, then choose Open a Saved Scrapbook. Then choose any scrapbook to open. (It does not matter which one you open.) Click on "help". A list will drop down. Choose "Check for Update..." The program will then get the newest update for you. Follow the instructions to install it. (It will tell you to close SBM. You can do that by clicking on the "x" in the right hand cornor.) After it install's the update, you can reopen the program and it will work just fine. I did it a little while ago and the newest update fixed the problem we were having.
Hugs Jo

[dillie1]

Ok, open SBM, then choose Open a Saved Scrapbook. Then choose any scrapbook to open. (It does not matter which one you open.) Click on "help". A list will drop down. Choose "Check for Update..." The program will then get the newest update for you. Follow the instructions to install it. (It will tell you to close SBM. You can do that by clicking on the "x" in the right hand cornor.) After it install's the update, you can reopen the program and it will work just fine. I did it a little while ago and the newest update fixed the problem we were having.
Hugs Jo

I also did it and it has fixed my problem. Workingjo you explained it quite well.