installing smb files into Scrapbook Max

[bubblingteapot]

Every month I download the freebies from the Groove newsletter. I've never had any trouble with any files. Recently, I purchased three alphabet fonts from Scrapbook Max on clearance. I uploaded them and tried to install them into SM. The error message says "This is not a valid Scrapbook MAX template or gallery file." Any suggestions what I should do or try?

[Karin]

Hello!

Please try downloading and importing again. Do you get the same message?

If so, please email support [at] scrapbookmax [dot] com that explains your issue, and be sure to include your store order number.

If you could also answer that following, it would be helpful for us:

What operating system are you using (e.g. Vista)?
What web browser (e.g. Internet Explorer)?
Do you have a dial-up or high speed internet connection?

Thanks!
Karin