I am new to this site and downloading purchased kits. I just purchased the Magical Sunset kit and add-on kit and the items promised on the screen are not all included in the download - it is short 2 backgrounds, has a duplicate tin plate, missing 1 ribbon and 1 flower. Who do I contact to check on this problem? I can't find anything on the site to give me support. What is in the product description should be what you receive, so I like I was robbed - especially with the add-on kit that only had 4 items and 3 were included. How does one resolve these issues?