scrapbook products

[judith]

I have never used this so I do not what I am doing. Let know if in am in the wrong place to ask this question? I have a lot of questions, but I will start with this one. I have had this program for a while now. I purchased kits from th store, but they will now download into my software. I do notice in my programs I have scrapbook max, scrapbook max 2 and photo spark. Do I need to uninstall something so that I can download these kits. I have never got any of them in and they are expired. I can't figure this out.

[memphisfran]

Did you unzip them? You should have been able to download to your computer by save, unzip, then click to open them and it should have saved them to the correct place if you are talking about ScrapbookMax stuff bought from their store. Otherwise, stuff from other places does not install into the program and you can either use the add object at the top menus or you can drag and drop things into SBM. Does this make sense? I would suggest you go to the Freebie area and get a SBM template and download it and try to open it up and see if it saves in to your program (make sure it is a smt or smb file).

If not you might want to like the rest of us uninstall and reinstall the program. I would email them and tell them you couldn't get them to d/l and ask them to give you an extension on your downloads! Good luck!