Technical Support Contact

[llharmon]

I've purchased some packages and downloaded them, but they don't appear in Scrapbook Max. I've tried to find a contact email address and can't. Help is needed!

[Carena]

Hi - Once downloaded you need to double click on them to load them into the your software - therefore when you download you need to take note of where you download it to. You could try doing a search on your computer to find - or perhaps log back into the store and see if you can get back into your account history and download again - this probably will take you to the same area as before and you will be able to see where it saved it to. (I'm assuming the store lets your go to your previous purchases).

Anyway - hope this helps you some.

[lindaathome]

I am having the very same issue. I have double clicked on them. It tells me they are located in the correct place but it still does not find them.

[juliescraps]

Make sure to contact customer support from the store. They have always been really good about helping me if I have had a problem.

gracie (at) scrapbookmax (dot) com

I know it is hard to find an email so I will put Gracie's here. If she can't help you I am sure she will send you to someone who can.

[fonzzy]

I requested a new password and they sent me a 42 diget password I wish to buy kits but if you can't come up with something simple I am not interested Robyn Email rob.comobo@bigpond

[Harrybush]

"I requested a new password and they sent me a 42 diget password..."
copy the password from the email...
log in as usual (paste it)...
go to the "settings" menu above at top right (next to log out)...
in here, under email and password, you can paste the copied password into the old pw field, then create a new password to suit yourself in the two boxes below.

(in the store it should be under the my account link)