I lost my serial number - how do I get it back?
When you order Scrapbook MAX! 2.0, you are immediately sent an email with your download instructions and your serial number. You must make a back up of the downloaded file and save your serial number in a safe place. You will need the serial number in order to reinstall the software in the event of a computer crash, or to install the software on a second computer.
If you did not make a back up copy the software and/or have lost your serial number, please contact our reseller Cleverbridge for further assistance. If you cannot burn a back up copy of the software yourself and did not order a back up dvd at the time of purchase, you can ask Cleverbridge how to purchase a back up DVD for $10.
When you contact Cleverbridge with your request, be sure to include your:
- Full Name
- Billing Address
- Phone Number
- Email Address
- Order number
- Date of purchase
If you don't have all of the above information (i.e., you've lost your order number), be sure to give as much information about your order as possible.
Cleverbridge's contact information is listed here: