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  1. #1
    Join Date
    May 2008
    Posts
    7

    Default Help Needed - invalid serial number

    I downloaded and installed version 2, then uninstalled version 1. Version 2 would freeze when I tried to add photos, so I uninstalled version 2 and now can not reinstall it because it won't accept my serial number.

  2. #2
    Join Date
    Jan 2006
    Posts
    1,583

    Default

    Hello!

    Make sure that you are inputting your serial number exactly as it was given to you.

    To be sure, you should copy and paste it in from your download instruction email - an "accidental" extra space or dash will cause it to be recognized as invalid.

    Karin

  3. #3
    Join Date
    May 2008
    Posts
    7

    Default

    Great suggestion, I did have one character wrong, can't read my own handwriting sometimes. Program is now reinstalled and working great. THANKS!

  4. #4
    Join Date
    Jan 2006
    Posts
    1,583

    Default

    Awesome!

    Have fun!

    Karin

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