I have just purchased 4 kits and downloaded them onto my desktop as intructed. I cannot however open them (and error message comes up that they are not properly formatted), they are not in my sbm to use. Please help me figure this out before the download runs out and I have wasted my money.
error message not formatted properly
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Contact the Costumer Service ([email protected]) and they will help fix the problem.....I had the same thing happen a few times......Its ok, They will get your kits to you.Hugs!!
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Same Error Message - not properly formatted
Hi, I'm a new user & purchased my first add on kits today. I am getting the same error message "not a properly formatted archive". I tried emptying my tempory internet files & downloaded the files again buy still got the same message! This is very frustrating! Seems like Gracie was able to help you. How can I contact her?
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Hi Roann
Sorry I only checked the boards now and saw your message. In case you still don't have Gracie's email address it is:
[email protected]
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