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  1. #1
    Join Date
    Mar 2008
    Location
    NSW Australia
    Posts
    5

    Default error message not formatted properly

    I have just purchased 4 kits and downloaded them onto my desktop as intructed. I cannot however open them (and error message comes up that they are not properly formatted), they are not in my sbm to use. Please help me figure this out before the download runs out and I have wasted my money.

  2. #2
    Join Date
    Mar 2009
    Location
    Texas
    Posts
    3,293

    Default

    Contact the Costumer Service (gracie@scrapbookmax.com) and they will help fix the problem.....I had the same thing happen a few times......Its ok, They will get your kits to you.





  3. #3
    Join Date
    Mar 2009
    Location
    Texas
    Posts
    3,293

    Default

    Customer Service...... Sorry mind is Gone!!!!





  4. #4
    Join Date
    Aug 2007
    Location
    Arkansas, USA
    Posts
    593

    Default

    I've had this problem before and Gracie helped me out. I'm sure she can find a way to help you to.

  5. #5
    Join Date
    May 2006
    Location
    Utah
    Posts
    2

    Default I need help too!

    Hi, I'm not sure how I can delete scrapbooks to make more room. When I try to save stuff it says the memory is full but I have tons of memory on my computer!
    Please help me!

  6. #6
    Join Date
    Aug 2009
    Posts
    3

    Default

    I am also getting the message: not properly formatted. I have been trying to get help since Thursday through emailing "Contact us" and selecting "Technical help". I am getting so frustrated!

    Thanks for suggesting Gracie. I will try her.

  7. #7
    Join Date
    Aug 2009
    Posts
    3

    Default

    Apologies - Gracie's email came through and she has sorted out my problem!

  8. #8
    Join Date
    Sep 2009
    Posts
    1

    Default Same Error Message - not properly formatted

    Hi, I'm a new user & purchased my first add on kits today. I am getting the same error message "not a properly formatted archive". I tried emptying my tempory internet files & downloaded the files again buy still got the same message! This is very frustrating! Seems like Gracie was able to help you. How can I contact her?

  9. #9
    Join Date
    Aug 2009
    Posts
    3

    Default

    Hi Roann

    Sorry I only checked the boards now and saw your message. In case you still don't have Gracie's email address it is:
    gracie@scrapbookmax.com


  10. #10
    Join Date
    Sep 2009
    Posts
    3

    Default

    Yes, gracie is quite helpful.

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