Pkdoll, if she has the factory disk it should have rebooted. Only problem is it will reboot back to factory settings and if the virus or spyware is bad enough it will reboot with it. Which sounds like what happened. I had the same problem a couple years ago.
She can try rebooting it again, or find a way to get to a computer and go on line to get the info she needs to get it to reboot (from the factory web site). That was what I ended up having to do when it happened to me a couple years back.
Sure do miss seeing her on here and glad to hear that she is doing well out side of computer problems.
My Buddies are : Autisticwonder, Eye, Granny, Jeanie, Mommabird, Sacannon and