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  1. #11
    Join Date
    Oct 2007
    Posts
    6

    Default

    thanks you are kindest...
    in the first place I ask excuse for my English, I am Italian and I have acquired the program in 2007.all it worked perfectly well with my old PC with system win xp, then the past month I have acquired a new PC with Vista system and once installed, the program is opened and seemed all normal , but in the moment in which, after to have open a document, I try to insert photo, embellishments and to make other from the menu instruments, error is opened and the program is closed interrupting every action.

    this is this that appears like error:

    dax error
    access violation at address 033A2B60. Write of address 00000006

    every time the numbers change

    from the main menu no message but automatically closes the program

    this is the answer:

    We haven't been able to replicate the error on our end, so unfortunately it's not possible to offer a solution yet.

    With a bit more information, we may be able to help you further. Can you please tell me:

    What steps are you using to add embellishments and photos to your page? (e.g., Are you choosing Object> Photo (etc.) in the menu, clicking on the icons, or dragging and dropping from outside the program)?

    Does the error message occur if you try using all of the above methods, or only one?

    with the old PC I have installed the program newly and works very well

    I have nearly impression that is the system to block but what I do not know.

    I try makes to understand me better

    when loaded the photo to insert opens a card that with old the PC it opened folders, now charge nothing and does not appear the written one of error as mentioned above written

  2. #12
    Join Date
    Jan 2006
    Posts
    1,551

    Default

    Hi Cris,

    Thanks for the further information. Support has emailed you with some further trouble-shooting instructions so that we can try to figure out what's happening.

    Karin

  3. #13
    Join Date
    Oct 2007
    Posts
    6

    Default

    I have followed the instructions and envoy email scrappy.log the program has always the same error if I try double-click to select
    Attached Images

  4. #14
    Join Date
    Oct 2007
    Posts
    6

    Default

    and if I click on OK
    Attached Images

  5. #15
    Join Date
    Oct 2007
    Posts
    6

    Default

    then it is closed with this message. being in Italian I translate:

    scrapbook Max! it has stopped to work Windows: a problem has been taken place that prevents the correct operation of the program if he is available will come closed the program and envoy an automatic notification

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