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  1. #1
    Join Date
    Jul 2006
    Location
    Queensland Australia
    Posts
    54

    Unhappy download problem

    Has anyone else had this problem? I have purchased Scrapbook Max several days ago and downloaded the program. but when I download the mini content pack I can only get 98% and then the download site asks for authenitcation i.e. username and password. I have tried putting in my Scrapbook Max details but no good. i have also sent 2 e-mails to tech support but no reply. I am worried that I only have 2 days left to complete my download as it will not be valid after that. Any Help Please??
    Thanks ghoward.

  2. #2
    Join Date
    May 2006
    Location
    Brea, California
    Posts
    3,459

    Smile Never Fear Friend

    I have never heard the problem you are discribing but I know the higher powers will step in and help you solve the problems. As for you 2 days remaining....... They should be able to reset your email so your days should be able to be extended.

    Be patient, someone will contact you shortly!

    nie

  3. #3
    Join Date
    Jul 2006
    Location
    Queensland Australia
    Posts
    54

    Default Thanks

    Thanks for the encouragment. I know I will get help this is such a great site but I'm just eager to get started with scrapbook max and until the cd arrives
    i was looking forward to the mini content.I shall be patient (try to anyway).

  4. #4
    Join Date
    Jan 2006
    Posts
    529

    Default

    It sounds like you are on a dial-up connection that is "timing out". It's a pretty big download. If you keep having problems, keep in mind that your CD-ROM is coming in the mail. It only takes a few days in the USA and a couple of weeks internationally.
    Scrapbook MAX! 2.0 is here!. It's simply better digital scrapbooking software!

  5. #5
    Join Date
    Jul 2006
    Location
    Queensland Australia
    Posts
    54

    Default

    After reading your reply I thought I would try to download again. Although I am on broadband the internet connection was playing up with storms in the area that day.This time I got to 91% then it said download aborted and asked for authentication again. Its really got me baffled so I am hoping they send me another email with another link. If not I shall wait with great anticipation for the cd.I am another Aussie so it will take a little longer but I know it will be worth it.

  6. #6
    Join Date
    Jan 2006
    Posts
    937

    Default

    Hello,

    If you receive a request for authentication, your download client is trying to reconnect to the download server after the allowed "reconnect window" has expired. This often occurs when you are using a download manager to download the file.

    If you continue to experience this problem, please disable any download managers you may use, and download the file through your browser only.

    Thanks!
    Desmond.

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