Version 2/0 won't start

[kme1961]

I just purchased 2.0 but every time I try to start it I get a windows error screen saying the app has crashed. I've re-installed two times no help. Any ideas? Here's the details from the windows crash window. I'm running vista home premium:

Problem Event Name: APPCRASH
Application Name: Scrapbook MAX!.exe
Application Version: 2.0.0.0
Application Timestamp: 4ab18816
Fault Module Name: Scrapbook MAX!.exe
Fault Module Version: 2.0.0.0
Fault Module Timestamp: 4ab18816
Exception Code: c0000005
Exception Offset: 00672b0f
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: b586
Additional Information 2: 06c0b34854773b0dfb8115a40ad78b86
Additional Information 3: 6b79
Additional Information 4: 51db7d7e28d4bbea519040feee362bba

[Karin]

HI!

HAve you tried downloading again and then reinstalling?

Karin

[kme1961]

redownload didn't help

HI!

HAve you tried downloading again and then reinstalling?

Karin

Yes, twice

[Scrapbook MAX!]

We haven't heard of this happening on thousands of systems so far. So, we need to find out why your computer is different!

Troubleshooting Questions

1. Have you shut down your computer, left it off for at least a minute and then started up and tried again?
   
2. Did you install the software while logged in as an "Administrator"?
   
3. What operating system are you using?
   
4. How much free disk space do you have on your C: drive?
   
5. How much RAM memory do you have?
   
6. What kind of graphics card (video card) do you have? Have you checked for updated drivers? (Most people neglect to do this, and it is the source of many computer problems.)
   
7. Are you running any anti-virus software? If so, what software? When was the last time you did a full system scan?
   
8. Are you running any anti-spyware software? If so, what software? When was the last time you did a full system scan?
   
9. Are you running any firewall software? If so, what software?
   
10. Did you try the trial version? Did that have the same problem?
    
11. Do you have any problems running any other software?
    
12. When was the last time you ran Windows Update? You should make sure you have the latest operating system fixes, patches and updates.
    

Please provide this additional information so we can look into this further!

[kme1961]

additional info

We haven't heard of this happening on thousands of systems so far. So, we need to find out why your computer is different!

Troubleshooting Questions

1. Have you shut down your computer, left it off for at least a minute and then started up and tried again? yes
   
2. Did you install the software while logged in as an "Administrator"? yes
   
3. What operating system are you using? Vista home premium
   
4. How much free disk space do you have on your C: drive? - 35+ gigs
   
5. How much RAM memory do you have? 2 gig
   
6. What kind of graphics card (video card) do you have? Have you checked for updated drivers? (Most people neglect to do this, and it is the source of many computer problems.) built in - I checked device manager - no problems
   
7. Are you running any anti-virus software? If so, what software? When was the last time you did a full system scan? yes, Avira
   
8. Are you running any anti-spyware software? If so, what software? When was the last time you did a full system scan? no
   
9. Are you running any firewall software? If so, what software? windows
   
10. Did you try the trial version? Did that have the same problem? no
    
11. Do you have any problems running any other software? no
    
12. When was the last time you ran Windows Update? You should make sure you have the latest operating system fixes, patches and updates. last tuesday - I always keep up to date
    

Please provide this additional information so we can look into this further!

I answered all of the questions above.

[autisticwonder]

have you tried disabling your firewall protect and virus protection to install the 2.0 version?

This is a good head scratcher and I'm impressed with your answering all the questions!! Sure hope they get a solution for you soon!!

[kme1961]

Yeah, I tried disabling both - didn't help. Right now I'm downloading a free trial of Kaspersky's to see if it comes up with a virus that my other stuff didn't catch.

[kme1961]

Actually - I guess I just thought I had disabled both. I just uninstalled my comodo security suite and now 2/0 is working!!! I think I'll just go back to Windows firewall for now and see if everything stays a-ok. Thanks for all of your help.

[Lorne]

One thing to watch out for is to not have 2 different firewalls running at the same time. (Especially the Windows firewall...I've read that it can cause system instability to have it enabled when you have another firewall running.)