View Full Version : Vista access error
08-29-2008, 09:38 PM
I just purchased a new laptop that has Vista on it, and it won't let me download and open the program, but then when I double click to add a picture it tells me that I have a Access violation at address xxxxxx read of address XXXXX. What am I doing wrong and is there a way to fix this problem? It's the trial version. I wanted to try it before I bought it, but it looks like if I get this problem fixed I'll be buying it, as it looks just like what I've been looking for, and I love all the cool add on kits you can buy.
Someone help me please!
09-09-2008, 04:44 PM
Hi there i have the same problem brought a laptop last week with vista and i have a full version of scrapbookmax and i get the same error reading can anyone help me please and if so
email the answer to me at
i love my scrapbookmax and i can not do any pages until fixed :(:(:(:(
09-09-2008, 05:09 PM
Scrapbook MAX! is compatible with Vista; it may be that another program on your system or the way that your system is configured is causing the problem.
A bit more information from you may help us to come up with a solution or find the root of the problem:
Can you tell us exactly what you were doing when this error occured? For example, you say that you are double-clicking to add photos. Are you double-clicking in the Scrapbook MAX! design space? Or are you double-clicking on an image in another folder, outside of Scrapbook MAX! and trying to drag and drop it into the design space? Also, what is the exact text of the error message?
Does the error occur when you choose Object > Photo in the menu or tool bar? And does it occur when you attempt to do anything else, like choosing Object > Embellishment?
Are you running any anti-virus or anti-spyware software, and if so, which programs are you running?
09-09-2008, 05:49 PM
hi Karen i also are having trouble
i get into the page and give it a title then i go to add photo and i get the error report
i took off the program and started again the same thing
so i t6ook it off and put the wedding one on as it has vistor written on it but the same thing
i took scrapbook factory off and it has not changed
regards sandra xx:confused::confused:
09-09-2008, 05:52 PM
hi again karen
i am running avg as well and yes it happens if i put the objet in as well
hugs sandra xx
09-09-2008, 06:12 PM
Have you tried turning off your avg and see what happens then? It might have something to do with running your virus protection. Its worth a shot until Karen can help you further.
09-09-2008, 06:16 PM
hi ok i will try that
i will get back to you ok
hug's sandra x
09-09-2008, 07:02 PM
hi again i am on my other laptop it has xp on it YESSSSSS
and all things ared working
back to the new one with vista not worrking:(:(:rolleyes:
and i turned the avg off and nothing happened all the same
this is what it shows me when i go to put things on a blank page
Access violation at address 036E2690. Write of address 000000006.
hugs sandra xx
09-10-2008, 06:05 PM
Bringing this to the top again, so someone will see it and you can get some help with this, cause I am stumped.
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