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camson
07-31-2008, 03:33 PM
Can you tell me if SB Max V1.06.1 is compatible with Microsoft Vista?

MommaBird
07-31-2008, 03:56 PM
I have been told yes, but I use XP. But I have asked the question before, and it is yes.

Marion
07-31-2008, 07:09 PM
I have vista and it is compatible. I have had no problems at all with it.

nanwu
07-31-2008, 08:12 PM
i use sbm with vista with no problems

Tymom020707
08-01-2008, 07:53 AM
Vista here as well, and no issues!

camson
08-01-2008, 02:24 PM
Thanks all for your help.

Liwayway
08-11-2008, 05:21 AM
Same here camson I have vista OS and i don't have a problem at all. I use Xp on my laptop and desktop is vista both are working fine.

Scrappyfrog
08-11-2008, 09:20 AM
I also have Vista...works great for me!

cris
07-23-2009, 04:10 PM
it's not true...I have Vista and my sc max! don't work...I lost the use the 3 edition of the software...
the support not answer my question...

Karin
07-23-2009, 09:05 PM
Hi Cris,

Scrapbook MAX! is compatible with Vista. However, if you are experiencing a problem, I'd certainly like to try and help.

Can you describe the problem you are having? What are you attempting to do when the problem occurs? Are you receiving an error message of any kind? What does it say?

With more info, we may be able to provide some assistance.

Thanks!
Karin :)

cris
07-24-2009, 04:38 AM
thanks you are kindest...
in the first place I ask excuse for my English, I am Italian and I have acquired the program in 2007.all it worked perfectly well with my old PC with system win xp, then the past month I have acquired a new PC with Vista system and once installed, the program is opened and seemed all normal , but in the moment in which, after to have open a document, I try to insert photo, embellishments and to make other from the menu instruments, error is opened and the program is closed interrupting every action.

this is this that appears like error:

dax error
access violation at address 033A2B60. Write of address 00000006

every time the numbers change

from the main menu no message but automatically closes the program

this is the answer:

We haven't been able to replicate the error on our end, so unfortunately it's not possible to offer a solution yet.

With a bit more information, we may be able to help you further. Can you please tell me:

What steps are you using to add embellishments and photos to your page? (e.g., Are you choosing Object> Photo (etc.) in the menu, clicking on the icons, or dragging and dropping from outside the program)?

Does the error message occur if you try using all of the above methods, or only one?

with the old PC I have installed the program newly and works very well

I have nearly impression that is the system to block but what I do not know.

I try makes to understand me better

when loaded the photo to insert opens a card that with old the PC it opened folders, now charge nothing and does not appear the written one of error as mentioned above written

Karin
07-24-2009, 08:29 AM
Hi Cris,

Thanks for the further information. Support has emailed you with some further trouble-shooting instructions so that we can try to figure out what's happening.

Karin :)

cris
07-24-2009, 10:00 AM
I have followed the instructions and envoy email scrappy.log the program has always the same error if I try double-click to select

cris
07-24-2009, 10:04 AM
and if I click on OK

cris
07-24-2009, 10:12 AM
then it is closed with this message. being in Italian I translate:

scrapbook Max! it has stopped to work Windows: a problem has been taken place that prevents the correct operation of the program if he is available will come closed the program and envoy an automatic notification