View Full Version : Not acceptable format

05-05-2008, 06:51 AM
I just tried to upload my scrappage, and got the message, The file you uploaded was not an acceptable format, I used my own background, could this be the problem, how do I fix it. please

05-05-2008, 07:21 AM
When you upload, it tells you the acceptable formats (i.e. jpeg, gif, etc) double check what the extension is on your file.

05-05-2008, 08:36 AM
I just checked the background, embs, everything there all png. format, do I have to change that

05-05-2008, 08:49 AM
Nope. pngs are fine. Did you go to "file>publish to> images" first? That should save the layout as a jpeg and can then be shared in the gallery.

05-05-2008, 08:56 AM
ok, after playing about for about an hour, i finally got it in, don't know what the problem was, I had to move it to a folder on my computer first, anyway, it's done now, thanks for your help, need a coffee now.

05-05-2008, 11:28 AM
I always move mine to my Microsoft picture it folder then open it there and save as a small e-mail; then up load

05-06-2008, 02:22 AM
Thanks for the tip mint, I think I will do that in future,